Legislation has determined which veterinary medicines are available without a prescription, which veterinary medicines are available without a prescription at a veterinarian and which veterinary medicines may only be delivered by prescription of a veterinarian at a pharmacy. This maybe different in each country. We have to obey the legislation of the receiving country. So when a product is not a prescription medicine in the country of origin, but is a prescription medicine in the receiving country, we can not ship it without an original prescription. Since we are no veterinarian but an online pharmacy, we may deliver some veterinary medicines only by prescription from a veterinarian while you can get these veterinary medicines without prescription at your veterinarian.
When you order prescription medication you must have a valid prescription from a veterinarian. We always need the original prescription.
You can recognise prescription medication in different ways. These products are indicated by a yellow, rectangular warning sign followed by a red text:
In addition to that you need to accept our terms of prescription medication, before you can add the product to your shopping cart.
The greatest advantage of ordering medicines on prescription online is that they are being delivered at your home!
For some veterinary medication (wormers, anti-parasite and fungicides as well tranquilizers) it is possible to have an annual recipe written out. When you ask your veterinarian to write a year prescription for the medicine you want, and we receive the prescription physically, then we are allowed to deliver for 1 year of the by your veterinarian written medicines and dosage. This means that you can place orders within that year, without you having to get a new prescription every time you want to order (if the ordered quantity of medicines and dosage corresponds to the by your veterinarian written veterinary medicine and dosage), and we automatically can ship this to your home address.
When you order prescriptive medication you must have a valid prescription from a veterinarian. You must send the original prescription to us by mail. We should have received the original prescription within 14 days, after which the original prescription remains in our possession. Once we have received your prescription, our pharmacist will assess the prescription. If the prescription is approved your order will be processed and sent to you. Please note that the time from order to delivery can take more than 8 days. In your account you can see the status of your order.
- Request a prescription from your veterinarian;
- Place an order in the webshop;
- Write your order number on the prescription;
- Write the sender information on the envelope;
- Send the original prescription to us by post.
Please make sure that your post is prepaid sufficiently. If you want to track your post, we recommend to send it by registered mail.
On a valid prescription must be mentioned:
- the date of writing;
- the name of the medication and active substance;
- the strength of the medication;
- the species and name of the animal;
- the dosage and/or the quantity;
- the name and address of the veterinarian;
- the name and address of the animal owner;
- an official signature of the veterinarian.
Caution! An old packaging of a medicine is not a prescription!
It depends on the type of prescription whether you can order with this one prescription more than once. A veterinarian can write a prescription per package, but can write a half year prescription or a year prescription depending on the type of veterinary medicine. On the prescription, the quantity for veterinary medicine to be delivered is limited to what is necessary to carry out the intended treatment of therapy within a period of maximum one year from the date of prescribing, in case of:
All other types of veterinary medicines within a period of maximum one month from the date of prescribing. When you ask your veterinarian to write a year prescription for the veterinary medication you need and after we received the original prescription, we are allowed to deliver for 1 year in case of wormers, anti-parasites, fungicides and tranquilizers. This means that you can place an order within this year without you having to get a new prescription every time you want to order the medicine on prescription (if the ordered quantity of medicines and dosage corresponds to the by your veterinarian written veterinary medicine and dosage). After this year you will need a new prescription from your veterinarian.
The original prescription that you send us by post remains always in our possession.
To be able to deliver a medicine on prescription, we always need an original prescription from your veterinarian. When you don’t have a prescription, you can ask your veterinarian to write a prescription for you. It is common for your veterinarian to ask a small fee for writing a prescription.